How do I fix this issue and restore the missing data? Force the reports to be re-processed from the logs All visitors have the same IP address and Provider. Almost all reports and dates are working fine except one or a small number of days/weeks/months/date ranges which display zero visit. Why am I getting a warning about an untrusted hostname? Find the cause of the Brute Force detection blocking access from a specific IP Antivirus program or malware checker or Google Ads claim that matomo.js or piwik.js are malware, what can I do? Matomo is slow after creating a custom report, funnel or installing users flow Why some pages or actions show a lower pageviews metric, but for a longer time period? Matomo doesn’t show me when new updates are available, and the SEO plugin doesn’t work. Emails from Matomo are not being sent, how do I troubleshoot and solve the issue? I’m a developer, how do I enable logging (and / or SQL profiling) in Matomo? Graphs in PDF/HTML reports and/or Matomo Mobile do not display characters correctly in my language (display squares instead). How to fix this display problem? Enable unicode characters (Japanese, Chinese, Russian, Hebrew, Arabic, etc.) in graphs in PDF/HTML reports and Matomo Mobile graphs The sparklines (small graphs) are not showing in my Matomo. Matomo reporting UI doesn’t have any css style or, the menu text appears on a white background, or I get JavaScript errors in the Matomo UI. How do I proceed? Matomo does not track visits on SSL / HTTPS pages. Troubleshoot Matomo Find and copy the system check in Matomo On-Premise I get ‘Oops… there was a problem during the request.’ or ‘Internal Server Error’ or ‘500 error’ or the ‘White screen of death’. Maintenance Backup and restore the Matomo data Restore my MySQL database Backup my MySQL database Backup Matomo data and files Momentarily disable Matomo User Interface and/or Matomo visitor Tracking Backup Matomo best practises – what to backup and how often View Matomo application logs When to trigger an alert when monitoring Matomo servers? Requirements for server infrastructure and capacity planning How do I use the console tools in Matomo? Which console tools are available in Matomo by default? Important Logs to enable and backup Setup a staging instance Enable MySQL slow query logs for Matomo How long does the Matomo archiving process take for high traffic websites – or hundreds of websites? Clear the various caches in Matomo Prevent Matomo from sending any email, when testing Matomo on a staging/non-prod environment Get the DB-IP databases or Maxmind GeoIp2 to improve accuracy of Country detection, and detect visitors’ Cities and Regions Delete old visitors statistics for a given website and/or date Replay the traffic to Matomo and ingest logs of matomo.php (or piwik.php) requests Monitor errors from Matomo CRON tabs squid) Configure my server to let Matomo serve HTML files Make the diagnostic “Managing processes via CLI” to display Ok Configure Matomo when mod_security (or CA SiteMinder) is enabled Use Matomo without installing the platform on a server How to activate all the recommended official Matomo plugins automatically after installation? (bash script) FAQ: How to disable HTTPS for requests? Install Matomo Installing Matomo On-Premise Set up Auto-Archiving of Your Reports Is there a Video that explains how to Install Matomo? Is Matomo available as one click installation in cPanel, Softaculous, Webmin or other tools? Post-deploy checklist for your Matomo instance Do I need to create a MySQL database? Create a new database and database user in MySQL Install Matomo with Plesk Install MySQL server on Debian or Ubuntu server Install Matomo on Debian GNU/Linux servers Monitor that Matomo service is up and running How can I reinstall Matomo? Can I keep the existing data? Is the Matomo JavaScript Tracker CSP (Content Security Policy) compatible and how do I set it up? Uninstall Matomo Configure Matomo on a server without Internet How do I send Matomo emails using SMTP server? (for example using Gmail SMTP) Configure outgoing (forward) proxy in Matomo (eg.
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